General Enquiries

Q: Which car parks do you manage?

Q: I do not drive a Singapore-registered vehicle. Must I have a vehicle IU in order to apply for season parking / enter your car park?

Q: What are the available modes of payment that you accept?

Q: What do I encounter technical difficulties at the entry/exit terminal station at your car park (i.e. if the barrier fails to lift up)?

Q: How do I make a complaint / give feedback / compliment you on your services?

 


Q: Which car parks do you manage?

A: We manage and operate a number of HDB car parks as well as private industrial car parks. For a full list, please refer to our car park locations here.

 



Q: I do not drive a Singapore-registered vehicle. Must I have a vehicle's IU in order to apply for season parking / enter your car park?

A: You are advised to install a vehicle's IU in order to apply for any season parking and / or to enter our car parks. For more information on the In-Vehicle Unit (IU), please visit our link here.

 



Q: What are the available modes of payment that you accept?

A:

For car park hourly charges, you can pay via your NETS CashCard at the exit terminal station upon your exit.

For season parking at private car parks, you can pay via GIRO, NETS, internet banking, cheque or make cash at the car park booth. For more information on payment for season parking applications at private car parks, please visit our link here.

For season parking at HDB car parks, you can make your application at the HDB website via your SingPass Login. For more information on season parking at HDB car parks, please visit our link here.

 


 

Q: What do I encounter technical difficulties at the entry/exit terminal station at your car park (i.e. if the barrier fails to lift up)?

A: Do not panic. Follow these few points: -

  • Look at the LED display for any message.

  • Follow the instructions as displayed on the LED display.

  • If necessary, press the intercom button located at the exit terminal. Our Call Centre will offer you their assistance promptly.
If you do notice or encounter intermittent problems with our system, we will appreciate if you can let us know the nature of the problem encountered here.

 


Q:  How do I make a complaint / give feedback / compliment you on your services?

A: You can write in to us here. All complaints, feedback and compliments are important to us and will be treated with strict confidentiality and urgency.